Contact Us

Freedoms Shop
NHS (CNWL)
Mortimer Market Centre
Capper street
London
WC1E 6JB

Tel: 020 7685 5977
Email: freedoms.s
hop@nhs.net

Got a question about one of our products? Wondering which kit is right for you? Want to return something that you bought from us? If you can’t find the answer to your question on our FAQs page, get in touch with our team for fast and friendly advice. To contact us, you can call our office on 020 7685 5977, email us at freedoms.shop@nhs.net or use the convenient secure form below. We’re available to help you between the hours of 9am and 5pm Monday to Friday and we will respond to your message as quickly as possible.

We can help with a wide range of queries such as advising on product choice, updating you on the status of your order and assisting you with occasional problems such as missing or incomplete items. We’ll reply to any messages or emails received outside of our opening hours as early as we can the next working day, with weekend enquiries handled on the following Monday except for public holidays.

Please be assured that when you contact Freedoms Shop, your query will be treated confidentially and with discretion. Our team use your contact information to answer your questions, process your orders and help us serve you best – we never pass your details on to anyone else. Your safety and privacy is extremely important to us and we work hard to protect it, from processing your payments with 128-bit SSL software to delivering your order in discrete, plain packaging. You can find out more about how we handle your data on our privacy page.

Enquiry Form



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